About Transportation support
Here's the plain text content adapted for MadisonChic (USA store):
MadisonChic — USA
Key Milestones in Shipping Protection Coverage
1. Coverage Creation Shipping protection coverage is created when the customer successfully completes payment for their order.
2. Coverage Takes Effect Once the order is shipped, coverage begins as soon as the package enters logistics tracking. After the customer confirms receipt, the seller's fulfillment obligations are complete. The coverage remains active whether the customer initiates a claim, a claim is in progress, or a claim has been completed.
3. Premium Refund If the insured goods have not yet shipped and a full order refund has been issued, a premium refund will be automatically initiated and returned to the customer via their original payment method.
4. Policy Cancellation Once the premium is successfully refunded to the customer, the policy is terminated.
5. Policy Expiration The policy expires 90 days after its creation date. After expiration, customers will no longer be able to request a premium refund or file a claim.
Note: Refunds must be initiated before the goods are shipped (before the policy takes effect). The refunded premium amount will no longer be deducted from subsequent payments. Upon cancellation, the insurance contract is immediately terminated.
6. Changes in Coverage If an order has been paid for but not yet shipped, the delivery address may be modified after communicating and reaching an agreement with the customer.
Shipping Protection & Compensation Details
Covered incidents: Package Delay, Package Loss, Package Damage.
1. Package Delay For international shipments, if a package is not delivered within 90 calendar days of the ship date, it is considered delayed. The insurance company will compensate the customer $46.17.
2. Package Loss For international shipments, if a package is not delivered within 45 calendar days of the ship date, it is considered lost. The insurance company will compensate the customer for the full value of the goods, based on the customer's actual purchase payment. If tracking shows a package as delivered but the customer reports not receiving it, the incident is treated as lost or stolen and qualifies as a loss claim.
3. Package Damage If a customer receives an item that is visibly broken, cracked, bent (for inflexible items), crushed, or otherwise rendered unusable, the insurance company will compensate the customer for the full value of the goods, based on the customer's actual purchase payment. This does not apply to items with manufacturing defects, incorrect packaging, or unsealed items.
Note: The maximum compensation for any item is the value of that item, based on the customer's actual purchase payment. International shipping refers to shipments originating outside the customer's destination country. The compensated value of goods is the actual amount paid after all discounts and promotional deductions, plus applicable sales tax. It does not include shipping costs, shipping taxes, tips, or payment channel discounts.